Head of Business Operations

Hours: Monday - Friday, On-Site

Pay: $115,000 - $130,000 annually, plus a discretionary/performance bonus

Health & Wellness: Company-paid Life Insurance Policy and Employee Assistance Program; $0 Copay Medical Insurance, Dental, Vision; Supplemental Life Insurance; LTD/STD

Retirement: Company-sponsored 401K Retirement Plan with company match

Other Benefits: Paid Holidays, Paid Time Off and Auto Allowance

Location: Dallas, TX.

Department: ReadyToWork®

Head of Business Operations Position Overview

The Head of Business Operations will oversee and manage ReadyToWork® daily operations and procedures. The ideal candidate will be responsible for optimizing business operations to ensure efficiency, productivity, and profitability.

The Head of Business Operations will lead growth initiatives within the training and workforce development division at On-Target Supplies & Logistics Ltd., dba ReadyToWork®. Oversee a small team of direct reports while working with On-Target's Executive Leadership to strategically expand and grow, the ReadyToWork® brand.

This role offers a significant opportunity to shape the company's success.

Key Responsibilities

Strategic Leadership:

• Collaborate with executive management to set company goals and develop plans to achieve them.
• Develop and implement ReadyToWork® strategic plan, aligned with the overall company objectives.
• Adapt strategic direction based on evolving industry trends and technologies, ensuring the unit remains competitive.
• Establish performance metrics and KPIs to measure progress, ensuring accountability and alignment with business goals.

Business Development:

• Lead efforts to acquire new clients, expand market share, and enhance revenue streams, focusing on specific markets or sectors.
• Cultivate and maintain strong relationships with key stakeholders, including clients, partners, and industry influencers.
• Identify and evaluate potential partnerships, alliances, and acquisitions, prioritizing those with educational institutions and technology providers.

Operational Excellence:

• Oversee operational activities, ensuring efficiency, effectiveness, and scalability.
• Strategically allocate resources, focusing on key areas such as innovation, digital transformation and talent acquisition.
• Monitor operational performance and analyze key metrics to identify areas for continuous improvement.

Team Leadership and Development:

• Lead and manage a team to ensure seamless coordination and execution of all operational functions.
• Focus on succession planning and developing future leaders within the organization.
• Foster a culture of collaboration, innovation, and excellence, and promote a diverse and inclusive workplace.

Customer Satisfaction:

• Champion a customer-centric approach, ensuring high-quality delivery of training and workforce development solutions.
• Implement feedback loops from clients and stakeholders to drive continuous improvement and refine service offerings.

Compliance and Risk Management:

• Ensure compliance with relevant industry regulations, standards, and internal policies.
• Identify and mitigate risks to safeguard the company's reputation and financial interests.

Qualifications

• Master's or Bachelor’s degree in business administration, management, or a related field.
• At least 10 years of experience in senior leadership or middle level executive role, with a proven track record in business development and expansion, operations, and strategic planning especially in small to mid-sized business.
• Experience in the training and workforce development industry or related sectors is highly desirable.
• Strong business acumen with analytical and strategic thinking abilities.
• Excellent communication, negotiation, and interpersonal skills.
• Proven ability to lead and inspire cross-functional teams to achieve ambitious goals.
• Sound decision-making and problem-solving capabilities.
• Commitment to fostering a diverse, inclusive, and equitable workplace culture.